Our scheduling coordinator often receives calls from repeat clients when booking appointment. These clients are typically either purchasing a new home and want their garage floor done, or calling on behalf of a family member for the same purpose. Occasionally, we get calls from family members who have admired our work on the floors of their parents, siblings, or other relatives. As a small, family-run business, we consider these referrals to be the highest form of compliments, and we are thankful for each one.
Recently, we scheduled an appointment for a referral client who had just bought a new home. He specifically requested the same representative who had worked with his family over the years. One notable aspect of Boston Garage is that our highly trained representatives have long tenures with the company and are dedicated to assisting both past and new clients with their garage flooring projects.
Before: the family's basic concrete garage flooring that has just finished the sanding stage.
When the client arrived for his appointment, he was already familiar with the process, having seen his family go through it before. He had even chosen his epoxy color in advance based on a relative's home. During the installation discussion, our garage flooring expert communicated with the supervisor about specific considerations, such as working around certain obstacles and going up the stem walls. We make sure to understand each project's unique aspects and cater to our clients' specific needs.
The installation went smoothly, and our skilled installers provided the client with a floor that surpassed expectations. The client, eager to showcase his new garage floor, took a few minutes to leave a highly satisfied 5-star Google review. He also reached out to express his gratitude to his representative and the office for the outstanding job.
After: stunning floors that extend all the way up the stem wall and steps!
Despite Boston Garage appearing to be a large company, we are, in fact, a small family-run business. Our certified and trained representatives consistently go the extra mile to ensure our clients are not only highly satisfied but also willing to return for future projects or recommend us to friends and family. We appreciate each one of our clients and are grateful for the thousands of referrals we receive, like this wonderful Wellesley family.
Boston Garage is here to help! To schedule a free consultation, call us at (781) 836-5145 or click the online scheduling link below.
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